Return & Refund Policy : To raise an exchange request, please follow the instructions below: 1) Please make sure that you raise an exchange request within 7 days of the product delivery. 2)Mention your order ID and send a photograph of the package to benex2nature@gmail.com or on 7996600900 3) We will send someone to pick up the product from you at no cost to you 4) Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product. Note that in case the product for which exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock. Before you order : Our Retail and Customer Crew are extremely qualified to support you in picking the right Product for your pet, so please do reach out to them for a recommendation before you make your purchase. Note : that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer. This is decided on a case to case basis Below Products are not eligible for Returns (unless received damaged or spoilt) : 1.Edible and perishable items like food, treats etc 2.Personalised products that are made to order 3.Beds, play pens, crates & carriers 4.Dog Toys & Cat Toys 5.Items purchased during sales 6.Dog Pads/Diapers 7.Medicines & Supplements Returns and exchanges will also not be accepted in the following circumstances: 1.If request is initiated after 7 business days of order delivery 2.Product is used or altered 3.Product is damaged due to misuse/overuse by the customer 4.Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged 5.Items purchased on discounted price are also not eligible for return/exchange Common Questions - FAQ’s terms & conditions / Cancellations How long is store credit valid for ? If you are eligible for store credit then we would prefer you to immediately exchange for a product, but in special circumstances we may extend store credit for the span of one month. Cancellations : We understand in a fast paced era change is common hence we accept cancellations until the product is dispatched. You can make a cancellation on the website or by emailing us at benex2nature@gmail.com What if I receive damaged goods / expired products? We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on benex2nature@gmail.com within 24 hours of your delivery